Aurifly - Voice Agent Platform

1. Acceptance of Terms

By accessing and using Aurifly's voice agent platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this Service.

2. Service Description

Aurifly provides an AI-powered voice agent platform that enables businesses to:

Create and manage automated voice calling campaigns
Process inbound and outbound voice calls using AI technology
Manage contacts, clients, and voice service configurations
Monitor call performance and generate analytics
Integrate with third-party services like Google Sheets
Access real-time metrics and reporting dashboards

3. User Accounts and Registration

Account Creation

To use Aurifly, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and all activities that occur under your account.

Account Responsibilities

You agree to:

Provide accurate and up-to-date information
Maintain the security of your login credentials
Notify us immediately of any unauthorized access
Use the Service only for lawful purposes

4. Acceptable Use Policy

Permitted Uses

You may use Aurifly for legitimate business purposes, including:

Customer service and support calls
Appointment scheduling and reminders
Lead qualification and nurturing
Data collection and cleanup campaigns
Survey and feedback collection

Prohibited Uses

You may not use Aurifly to:

Make unsolicited calls that violate applicable laws or regulations
Engage in harassment, abuse, or discriminatory practices
Impersonate others or provide false information
Attempt to gain unauthorized access to systems or data
Violate intellectual property rights
Transmit malware, viruses, or harmful content
Interfere with the Service's operation or security

5. Compliance and Legal Requirements

Telecommunications Compliance

You are responsible for ensuring your use of Aurifly complies with all applicable telecommunications laws and regulations, including:

Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
General Data Protection Regulation (GDPR)
State and local calling regulations
Industry-specific compliance requirements

Consent and Opt-Out

You must obtain proper consent before making calls to contacts and provide clear opt-out mechanisms. You are solely responsible for maintaining consent records and honoring opt-out requests.

6. Voice Data and Content

Data Ownership

You retain ownership of your contact data, voice recordings, and other content uploaded to the Service. By using Aurifly, you grant us a license to process this data to provide the Service.

Voice Processing

Voice calls made through Aurifly are processed using AI technology. You acknowledge that call quality and AI performance may vary, and you are responsible for monitoring call outcomes.

7. Service Availability and Performance

Uptime and Availability

While we strive to provide reliable service, Aurifly is provided "as is" without guarantee of uninterrupted availability. We may perform maintenance or experience technical issues that temporarily affect service.

Performance Metrics

Real-time metrics and analytics are provided for informational purposes. We do not guarantee the accuracy or completeness of performance data.

8. Billing and Payment

Service Fees

Fees for using Aurifly are based on your selected service plan and usage. You agree to pay all charges incurred under your account.

Payment Terms

Payment is due according to your billing cycle. Late payments may result in service suspension. You are responsible for maintaining current payment information.

9. Intellectual Property

The Aurifly platform, including its software, design, and documentation, is owned by Aurifly and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without explicit permission.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using Aurifly, you agree to our data practices as described in the Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, Aurifly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

12. Indemnification

You agree to indemnify and hold Aurifly harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Termination

Termination by You

You may terminate your account at any time by contacting support or using account settings. Upon termination, your access to the Service will end.

Termination by Aurifly

We may terminate or suspend your account for violations of these Terms, non-payment, or other reasonable cause with appropriate notice.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Aurifly is incorporated, without regard to conflict of law principles.

15. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by posting updated Terms on our website and, where appropriate, by email. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: [email protected]

Support: [email protected]

Address: Aurifly Legal Team

Last updated: July 2025