Privacy Policy
Learn how Aurifly collects, uses, and protects your information
1. Information We Collect
Account Information
When you create an Aurifly account, we collect your name, email address, and other account details necessary to provide our voice agent platform services.
Voice and Call Data
As a voice agent platform, we process voice calls, call recordings, transcripts, and related metadata to provide AI-powered conversation services. This includes:
- Voice recordings and transcriptions
- Call duration, timestamps, and connection data
- Phone numbers and contact information
- Conversation analytics and performance metrics
Contact and Client Data
We store contact lists, client information, and service configurations that you upload or create within the platform, including CSV imports and Google Sheets integrations.
2. How We Use Your Information
We use the collected information to:
- Provide voice agent services and AI-powered phone calls
- Process and transcribe voice conversations
- Generate analytics and performance reports
- Manage your account and provide customer support
- Improve our AI models and service quality
- Ensure platform security and prevent fraud
3. Data Storage and Security
Security Measures
We implement industry-standard security measures to protect your data, including encryption at rest and in transit, secure authentication protocols, and regular security audits.
Voice Data Handling
Voice recordings and transcripts are processed securely and retained only as long as necessary for service delivery and legal compliance. You can request deletion of voice data through your account settings.
4. Third-Party Services
Aurifly integrates with third-party services to enhance functionality:
- Google Sheets API for contact synchronization
- Voice and telephony service providers
- AI and machine learning services for conversation processing
- Analytics and monitoring services
These integrations are governed by their respective privacy policies and our data processing agreements.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect the rights, property, or safety of Aurifly, our users, or others
- With service providers who assist in platform operations under strict confidentiality
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Export your data in a portable format
- Opt out of certain data processing activities
- Request deletion of voice recordings and transcripts
- Receive a copy of your data processing records
To exercise these rights, please contact us at [email protected] or through your account settings.
7. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Voice data and call recordings are typically retained for 30 days unless longer retention is required for compliance or explicitly requested.
8. International Data Transfers
Your data may be processed and stored in countries other than your residence. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.
9. Children's Privacy
Aurifly is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of Aurifly after such changes constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us: